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Office of Inspector General
City of Chicago
Report of the Office of Inspector General: *************************
Department of Streets and Sanita tion Garbage Collection Performance Measurement
Audit
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866-IG-TIPLINE (866-448-4754) www, chicagoinspectorgeneral. org
Joseph M. Ferguson Inspector General
OFFICE OF INSPECTOR GENERAL
City of Chicago
740 N. Sedgwick Street, Suite 200 Chicago, Illinois 60654 Telephone: (773) 478-7799 Fax (773)478-3949
April 24, 2015
To the Mayor, Members of the City Council, City Clerk, City Treasurer, and residents of the City of Chicago:
The City of Chicago Office of Inspector General (OIG) has completed an audit of the Department of Streets and Sanitation's (DSS) ability to measure performance of and exercise quality control over garbage collection operations. In this audit, OIG assessed garbage collection performance across all service areas (hereafter "divisions"); evaluated DSS's processes for measuring performance of garbage collection; and reviewed DSS's quality control policies that govern garbage collection operations and personnel.
This audit comes at a time of significant operational changes for City garbage service. In April 2013, DSS completed its transition from a ward- to grid-based garbage collection system which, according to DSS management, increased the efficiency of garbage collection operations. Following these improvements, DSS has also stated its commitment to further optimizing its garbage collection service. Notably, DSS plans to improve the system by adjusting collection routes and grid boundaries in spring 2015.
OIG concludes that gaps in DSS performance measurement impede the Department from achieving its goal of optimizing the garbage collection system. Specifically, our review of the Bureau of Sanitation's data, including GPS records, found that DSS does not measure all garbage collection operations and does not know th...
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