Office of Inspector General
City of Chicago
Report of the Office of Inspector General: *************************
DEPARTMENT OF FAMILY AND SUPPORT SERVICES HOMELESS SER VICES FOLLOW-UP INQUIRY
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October 2016
866-IG- TIP LINE (866-448-4 754) www.cliicacoinspeclorsenernl.oro
Joseph M. Ferguson Inspector General
OFFICE OF INSPECTOR GENERAL City of Chicago
740 N. Sedgwick Street, Suite 200 Chicago, Illinois 60654 Telephone: (773)478-7799 Fax: (773)478-3949
October 24, 2016
To the Mayor, Members of the City Council, City Clerk, City Treasurer, and residents of the City of Chicago:
The City of Chicago Office of Inspector General (OIG) has completed a follow-up to its August 2015 audit of the Department of Family and Support Services' (DFSS) homeless services. Based on the Department's responses, OIG concludes that DFSS has begun implementation of corrective actions related to the audit findings.
The purpose of the 2015 audit was to determine how DFSS selected and monitored homeless service providers, called "delegate agencies." Our audit found that, due to multiple errors in DFSS's evaluation of Request for Proposal (RFP) respondents, DFSS may not have selected the most qualified agencies. In addition, because of gaps in the audit process, DFSS failed to hold agencies fully accountable for program inadequacies and inaccurate reporting.
Based upon the results of our audit, we recommended that DFSS should,
improve reviewer training and evaluate its RFP Scoring Tool to determine where it could minimize the probability of human error;
improve its quality control procedures;
design its delegate agency audit tool to ensure that all known problems are identified and categorized appropriately and consistently;
more thoroughly examine the scope and causes of inaccurate performance data; and
hold delegate agencies fully accountable for misreporting performance data.
In its re...
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