DEPARTMENT OF ADMINISTRATIVE HEARINGS ';,; ADJUDICATION TIMELINESS FOLLOW-UP INQUIRY
] V >• A-
; ; ' j 'jifv or ccica^o
¦ j-.--'.^ . ' ' '. t- J v.i,/fill.; i.'.Jii 11 i
REPORT OF.THE OFFICE OF INSPECTOR GENERAL
2018 DEC 27 AH 9=3
JOSEPH M FERGUSON INSPECTOR GENERAL
CITY OF CHICAGO OFFICE OF INSPECTOR GENERAL 740 NORTH SEDGWICK STREET, SUITE 200 CHICAGO, ILLINOIS 60654 TELEPHONE: (773) 478-7799 FAX. (773) 478-3949
DECEMBER 20, 2018
TO THE MAYOR, CITY COUNCIL, CITY CLERK, CITY TREASURER, AND RESIDENTS OF THE CITY OF CHICAGO:
The City of Chicago Office of Inspector General (OIG) has completed a second follow-up to its May 2016 audit ofthe Department of Administrative Hearing's (DOAH) adjudication timeliness. Based on the Department's responses, OIG concludes that DOAH has not fully implemented corrective actions related to the audit findings.
The purpose of the 2016 audit was to determine if DOAH used nationally recognized performance measures—namely, clearance rate and time to disposition—to assess the flow and timeliness of cases under its purview. Clearance rate is the ratio of cases closed to cases open in a given reporting period. A clearance rate under 100% means that a case backlog will grow because more cases are opened than closed. Time to disposition measures the number of days it took to close a case. Our audit found that DOAH did not measure or set standards for clearance rates or time to disposition, and that the Department's lack of monitoring impeded its ability to identify potentially problematic backlogs and cases of unusually long duration.
Based upon the results of the audit, OIG recommended that DOAH use clearance rates and time to disposition to evaluate its own performance on an ongoing basis. We further recommended that when DOAH management identifies changing trends, it should work with ticketing departments to identify underlying causes and, where necessary, create plans to address them.
In its ...
Click here for full text