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DEPARTMENT OF ASSETS, INFORMATION AND * " SERVICES' MANAGEMENT OF INFORMATION'; . V TECHNOLOGY INVESTMENTS FOLLOW ;
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' 3OSE P HFERC'USON, ;| N S PECTO R*GENER ALFOR TH E CITY OF CHICAGO
CITY OF CHICAGO
OFFICE OF INSPECTOR GENERAL
740 NORTH SEDGWICK STREET, SUITE 200
CHICAGO, ILLINOIS 60654
JOSEPH M FERGUSON TELEPHONE' (773) 478-7799
INSPECTOR GENERAL FAX: (773) 478-3949
NOVEMBER 12, 2020
TO THE MAYOR, CITY COUNCIL, CITY CLERK, CITY TREASURER, AND RESIDENTS OF THE CITY OF CHICAGO:
The City of Chicago Office of Inspector General (OIG) has completed a follow-up to its December 2019 Audit of the Department of Innovation and Technology's (DolT) Management of Information Technology Investments. Based on its responses, OIG concludes that DolT—which has since been incorporated into the Department of Assets, Information and Services (AIS) as the Bureau of Information Technology— has fully implemented five out of eleven audit recommendations, substantially implemented four, and partially implemented two.
The purpose of the December 2019 audit was to determine whether DolT managed information technology (IT) investments in accordance with the U.S. Government Accountability Office's Information Technology Investment Management framework.1 Our audit found that DolT did not consistently adhere to best practices for project selection, thereby increasing the risks of projects delivering fewer benefits, costing more, and/or taking longer than expected to complete. In addition, DolT's data collection practices hampered effective monitoring and evaluation of project and portfolio performance, consequently limiting the Department's ability to identify opportunities for improvement.
Based on the results of the audit, OIG recommen...
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