OIG FILE #20-0567
SECOND OIG AUDIT OF CFD'S FIRE AND EMERGENCY MEDICAL RESPONSE TIMES OCTOBER 12, 2021
TABLE OF CONTENTS
EXECUTIVE SUMMARY|910|
CONCLUSION|910|FINDINGS|910|RECOMMENDATIONS|910|CFD RESPONSE :|910|BACKGROUND|910|
DISPATCH PROCESS|910|FIRE AND EMS RESPONSE TIME STANDARDS|910|
National Fire Protection Association|910|Commission on Fire Accreditation International|910|Illinois Department of Public Health 9
C. . PRIOR OIG AUDIT OF CFD RESPONSE TIMES 9
FINDINGS AND RECOMMENDATIONS 10
FINDING 1: CFD HAS NOT IMPLEMENTED PERFORMANCE MANAGEMENT PRACTICES THAT
WOULD ALLOW THE DEPARTMENT TO EVALUATE ITS FIRE AND EMS RESPONSE
TIMES 10
Response Time Reporting 10
Average and Percentile Measurements 10
FINDING 2: CFD HAS NOT DOCUMENTED RESPONSE TIME PERFORMANCE GOALS OUTSIDE OF
ITS STATE-REQUIRED EMS PLAN 12
FINDING 3: CFD'S DATA IS NOT ADEQUATE TO RELIABLY MEASURE KEY COMPONENTS OF
RESPONSE TIME 16
OBJECTIVES, SCOPE, AND METHODOLOGY 18
OBJECTIVES 18
SCOPE 18
METHODOLOGY 18
STANDARDS 19
AUTHORITY AND ROLE 19
ACRONYMS
CAD Computer Aided Dispatch
CFAI Commission on Fire Accreditation International
CFD Chicago Fire Department
EMS Emergency Medical Services
GPS Global Positioning System
IDPH Illinois Department of Public Health
NFPA National Fire Protection Association
OEMC Office of Emergency Management and Communications
OIG Office of Inspector General
OPSA Office of Public Safety Administration
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OIG FILE #20-0567
SECOND OIG AUDIT OF CFD'S FIRE AND EMERGENCY MEDICAL RESPONSE TIMES
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OIG FILE #20-0567
SECOND OIG AUDIT OF CFD'S FIRE AND EMERGENCY MEDICAL RESPONSE TIMES
EXECUTIVE SUMMARY
The Office of Inspector General (OIG) conducted a second audit of the Chicago Fire Department's (CFD) fire and emergency medical response times. The first audit was published in 2013.1
The objectives of the audit were to determine if,
CFD has goals for fire and emergency medical services (EMS) response times consistent with state and national standards;...
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