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Table of Contents
11 Executive Summary|910|A | Conclusion|910|B | Finding|910|C | Recommendations|910|D | DFSS Response|910|| Background|910|A | The Commitment to Outcomes|910|B | Strategic Contracting Process|910|| Finding and Recommendations|910|Finding: DFSS Largely Applies Its Strategic Contracting Process in Accordance With the
Commitment to Outcomes, but There Is Room For Improvement|910|A | DFSS Generally Aligned RFPs With the Commitment to Outcomes, but Did Not
Include Some Key Elements in Certain Instances|910|B | DFSS Generally Aligned Its Tools for Evaluating RFP Applications With the
Commitment to Outcomes, but 13 of the 22 Questions Were Missing From 1 or
More Tools 10
C | Application Evaluators Inconsistently Applied Scoring Guidance 12
D | Most DFSS Contracts Were Consistent With the Corresponding RFPs, but Key
Elements Were Missing From Some 13
IV | Objective, Scope, and Methodology 17
A | Objective 17
B | Scope : 17
C | Methodology 17
D | Standards' 17
E | Authority and Role 18
Appendix A: Management Response 19
Acronyms
DFSS Department of Family and Support Services
OIG Office of Inspector General
RFP Request for Proposal
Audit of DFSS' Strategic Contracting
City of Chicago Office of Inspector General
City of Chicago Office of Inspector General
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The Department of Family and Support Services' (DFSS) Strategic Contracting process largely aligns with the Commitment to Outcomes—its internal Framework for achieving outcomes-based goals—but DFSS could strengthen the process to ensure that the framework is consistently applied.
DFSS' Request for Proposal (RFP) templates incorporate 13 key elements to help ensure that RFPs and their resulting programs align with the Commitment to Outcomes. DFSS included 7 of these elements in all 31 RFPs released between January 2020 and April 2021. It included another 3 elements in at least 90% of RFPs and the remaining 3 elements in less than 90% of RFPs.
DFSS genera...
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